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Cancellation and Refund Policy

Cancellation and Refund Policy


1. Purpose

This Policy explains when and how you can cancel a booking or request a refund for any consultation, appointment or product purchased through https://ekdantvaastuneumerovisionn.com (“Website”, “we”, “us”, “our”). It is crafted after studying comparable practitioners’ policies and Indian consumer-protection norms. Industry peers such as Astro Arun Pandit offer a short, seven-day refund window for most items, which we adopt here to keep things clear and fair.

2. Definitions

TermMeaning
AppointmentA paid, time-specific session (online or in-person) booked with our consultants.
Digital ReportAny personalised PDF/Kundli/Lal Kitab or similar file delivered electronically.
Physical ProductTangible goods (e.g., gemstones, yantras) shipped to you.

3. Appointment Cancellation

Time of client cancellation (before scheduled slot)Refund entitlement*
≥ 48 hours80 % of fee, less non-refundable payment-gateway charges
12 – 24 hours80 % of fee
< 12 hours or No-showNo refund

4. Digital Reports & Downloadables

Because bespoke horoscopes and numerology analyses are created uniquely for you, orders become final once files are delivered. No refunds will be issued unless the report contains verifiable technical errors attributable to us (e.g., miss-calculated planetary positions). This mirrors industry-standard “non-returnable” treatment of personalised astrological content.

5. Physical Products (if offered)

  • Eligibility: Unused items in original packaging may be returned within 7 calendar days of delivery.
  • Non-returnable: Custom-sized jewellery, consecrated items, perishable Puja material.
  • Condition check: Returned goods are inspected; damaged or worn items void the claim.
  • Shipping costs: You bear return-shipping expenses; they are non-refundable.

6. Refund Process

  1. Email us at ekdantvaastuneumerovisionn@gmail.com within the applicable window.
  2. Include: Order ID, payment reference, reason, and supporting evidence (screenshots, photos).
  3. Our support team will acknowledge within 48 hours and decide within 3 business days.
  4. Approved refunds are initiated within 7 – 10 Indian working days; bank processing times are outside our control.

7. Payment-Gateway & Banking Fees

Merchant-discount rates (MDR), Razorpay convenience charges or currency-conversion spreads are non-refundable because they are irreversibly levied by third-party processors at the moment of the original transaction.

8. Charge-backs & Disputes

We strive to resolve issues amicably. If you raise a charge-back without first following the Refund Process, we may present evidence of service delivery to the payment provider. Fraudulent disputes may lead to blacklisting of the customer account.

9. International Clients

All amounts are settled in INR. Exchange-rate variations are beyond our control; any shortfall due to currency movement or intermediary bank fees is borne by the client.

10. Data Privacy

Your personal information submitted during a cancellation or refund request is used solely for resolving that request and is protected under our Privacy Policy, echoing the confidentiality commitment found on Pawan Kaushik’s site.

11. Updates

We may revise this Policy to reflect legal or operational changes. The “Effective date” at the top will change accordingly. Continuing to use the Website after an update signifies acceptance of the revised terms.

Need help?

Email: ekdantvaastuneumerovisionn@gmail.com

Phone: +91 8595131567

Address: A-203, Kapara Colony, Air Force Road, Near Canara Bank, NIT Faridabad - 121001